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General Terms & Conditions

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

 

IN-STORE PICKUP

We will call or email you once your order is ready for pickup.

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

 

SPECIAL ORDERS & BACKORDERS

We have many items that are listed as "Special Order" only. This means that we normally have access to these items, but we do not stock them all the time. We will contact you immediately if a Special Order item is not going to be available in a timely manner.

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

 

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog and we strive for similar accuracy and timeliness with the other information we offer here. However, we ask for your understanding should any of the prices or other information provided be incorrect and we regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

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