Returns, Exchanges, and Refunds
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RETURNS and CANCELLED ORDERSYou may return an unused item, for any reason, within 21-days of purchasing the item. If the item has all original packaging intact, and can be resold to another customer as new, we will refund your purchase amount. We do reserve the right to deduct shipping and a 10% restocking from the refund amount. Our site shows our active inventory, but some items are not held in stock and are Special Orders. If you have any questions about the availability of an item, please contact us BEFORE you purchase. Exceptions: We do not accept returns on Special Orders, Custom Built Bikes, or Demo Bikes. Any cancellations of Special Orders/Custom Builds will result in the forfeiture of all deposits held by Winter Park Cycles for this order. Any bicycles, frames, apparel, helmets, and shoes purchased at a discount, or on sale, are final sale items and non-refundable. These items can be exchanged, or returned for store credit, but must be postmarked within 14 days of receipt. All items sent back must be unworn and in their original packaging. REFUNDS OF DEPOSITS FOR CANCELLATIONS OF SPECIAL ORDERS:You can cancel at any time prior to the item shipping. We will refund 100% in store credit or 90% if we have to return it to a credit card. We get hit with transaction fees in both directions, so it's just to cover that. If the item ships to us and you change your mind after that point, the deposit would be non-refundable, since we are then on the hook for the item. We simply try to keep it fair for everyone. TO RETURN AN ORDER/ITEM:You can initiate a return through your Customer Account or contact a member of our sales team via email at Support@WinterParkCycles.com. Box up your item, including all original item packaging and a copy of your RA number. You are responsible for return shipping to us, and we highly recommend that you use a trackable carrier (FedEx or UPS). Ship your return to:Winter Park Cycles Refunds/Credits:Once we have received and inspected your returned item(s), we will refund your money to you via the means originally used to purchase the item, for example, credit card or PayPal. After we apply the refund to a credit card, it may take up to 48 hours to be seen electronically on the account. As for monthly paper statements, it can take up to one or two billing cycles before you see the refund printed in your statement. PayPal refunds tend to be immediate. More on Returns:If you are concerned about your return being damaged or lost on its way back to us, please know, it is your responsibility to insure the "returned" package. All clothing and shoe returns must be in a condition of never worn and with all tags still attached. EXCHANGES:If you would like to exchange your purchased item for another item on our website, place another order online, and we will credit you for your return once it is received. |
