Orders usually ship one business day after being placed.
We can ship outside the United States, but please be aware that additional charges may apply. Bikes and wheels are very expensive because of the size of the box, so there may be $600-900 in freight charges to Brazil, for example. Smaller items are usually not a problem.
For complete bikes we charge a "Destination Fee," to help cover incoming shipping charges to us and the preparation of the bike for sale. Destination charges are being passed along at every step these days and, unfortunately, we as retailers can not stay viable unless a portion of those costs are shared by the end consumer.
Exception: We do not accept returns on Special Orders or Custom Built Bikes. Any cancellations of Special Orders/Custom Builds will result in the forfeiture of all deposits held by Winter Park Cycles for this order.
HERE IS HOW IT WORKS:
Obtain an RA (Return Authorization) number from a member of our sales team. Contact a member of our sales team via email, [email protected] Box up your item. Including all original item packaging and a copy of your RA number.
Address your return to:
Winter Park Cycles
Attention: Ecomm Returns
835 Bennett Rd, Suite 101
Orlando, FL 32803
Once we have received and inspected your returned item(s), we will refund your money to you via the means originally used to purchase the item, for example, credit card or PayPal. After we apply the refund to a credit card, it may take 24 to 48 hours to be seen electronically on the account. As for monthly paper statements, it can take up to one or two billing cycles before you see the refund printed in your statement. PayPal refunds are immediate.
MORE ON RETURNS:
If you are concerned about your return being damaged or lost on its way back to us, please know, it is your responsibility to insure the "returned" package.
All clothing and shoe returns must be in a condition of never worn and with all tags still attached.
If you would, please include a reason for your return. Knowing why something didn’t work for you helps us in knowing which products work for our customers and products that do not.
If you would like to exchange your purchased item for another item on our website, place another order online, and we´ll credit you for your return once it´s received.